Getting employees to consistently follow procedures is a challenge many businesses face, but it’s absolutely possible with a positive, people-first approach. Here’s how you can turn procedures from a headache into a habit:
1. Make Procedures Clear and Accessible
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Use simple, jargon-free language.
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Provide step-by-step guides or checklists.
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Store procedures somewhere easy to find (shared drive, handbook, etc.).
2. Explain the “Why”
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Share the reasons behind each procedure; how it helps the team, business, or customer.
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Connect procedures to real outcomes (e.g., “Following this ensures everyone gets paid on time”).
3. Involve Employees in the Process
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Ask for feedback before rolling out new procedures.
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Let staff suggest improvements; they’re more likely to follow steps they helped create.
4. Lead by Example
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Managers and leaders should model the desired behaviour.
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Recognise and praise those who follow procedures well.
5. Train and Refresh
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Offer training sessions (short and regular is best).
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Use real-life scenarios or roleplay to make it relevant.
6. Make it Easy to Do the Right Thing
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Remove unnecessary steps or obstacles.
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Provide templates, tools, or resources to make compliance simple.
7. Monitor and Remind
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Set up gentle reminders (emails, posters, checklists).
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Monitor compliance discreetly and address lapses constructively.
8. Positive Reinforcement
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Celebrate wins; publicly acknowledge when procedures are followed.
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Consider small rewards or shout-outs for consistent compliance.
9. Address Non-Compliance Promptly
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Have private, supportive conversations if procedures aren’t being followed.
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Focus on understanding barriers and helping, not blaming.
10. Review and Adapt
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Regularly review procedures with the team.
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Update them based on feedback and what’s actually working.
By focusing on clarity, communication, and a supportive culture, you’ll make following procedures second nature for your team. Download a checklist to get started!
Author: Kelly Stone
Owner of Site